Last Updated: 12/03/2025

At MultiTC, we are committed to providing high-quality, AI-powered creative services tailored to each client’s vision. Due to the nature of digital products and customized design work, we have set the following guidelines regarding refunds:

Eligibility for Refunds

You may be eligible for a refund if:

• You did not receive the final product within the agreed delivery timeframe.
• The delivered work is significantly different from the project brief or package you purchased.
• You contacted our support team within 7 days of receiving the final product and clearly outlined the issue.
• No significant revisions or modifications have been requested or completed based on the original work.

Non-Refundable Cases

Refunds will not be issued if:

• The project has been marked as “completed” by you or has been delivered and approved.
• You simply change your mind after the work has been started or delivered.
• The delay or issue was caused by a lack of communication or missed deadlines on your part.
• The service involved downloadable digital content or instant-access AI-generated assets (e.g., logos, mockups, templates).
• You purchased a service during a promotional or discounted period, unless otherwise specified.

Revisions Before Refund

We value your satisfaction and will always strive to make it right. Before issuing any refund, we offer:

• Up to 2 free revisions (unless stated otherwise in your package).
• A direct consultation to clarify feedback and expectations.

If we’re unable to meet your requirements after revisions, a partial or full refund may be considered depending on project scope and time invested.

Refund Process

• Refund requests must be submitted in writing via talk@multi-tc.com.
• Approved refunds will be processed to the original payment method within 5–10 business days.
• Partial refunds may be offered if the service was partially completed or consumed.